Contact Center
Contact Center and documentary evaluation service
Guarantee fast attention to clients and users of the different solutions in an efficient and scalable way.
Benefits
Contact Center
- Highly specialized team to support users by phone and email.
- Support during business hours from Monday to Friday from 8 a.m. to 7 p.m..
- Built-in multi-language servicess.
- Monitoring, solution, closing and communication of the resolution of incidents to measure.
- Training of own and external teams in the use of applications and their correct exploitation.
- Direct access to the Managers assigned for VIP communications and tailored according to needs: communications, special reports…
Main features
Contact Center
Obtain the security of regulatory compliance with a highly specialized team to evaluate all the activity involved in real-time.
- Support in the definition and evaluation of risks based on each specific hazard matrix.
- Support and advice on the legislation and regulations that apply in each case concerning occupational risks.
- Evaluation and documentary control of compliance with specific regulations of each company.
- Evaluation and control of all the legal documentation of companies, workers, contractors, subcontractors, vehicles, machinery… to validate or not their access to the client’s facilities.
- Communication with those affected to monitor and correct documentary incidents.
- Semi-annual activity reports or customized.
Training for employees
E-learning services
It is an interactive system that allows users to carry out self-assessment tests, to visualise the percentage completed of each course or the tasks that remain to be completed.
Optimisation of a company's resources
E-learning services
Our e-learning solution is interconnected with the competence management system, easily obtaining a complete map of the company and identifying the location, skills and competences of the professionals that make up the company.
Benefits
E-learning services
- Issuance of training certificates and management reports.
- Traceability and effectiveness of training.
- Ensures training requirements for employees.
- Follow-up of users in relation to the course: % of completion, time, grades…
Features
E-learning services
- The interface is intuitive and customisable, with multiple user profiles to suit specific requirements.
- Training format: company’s own resources in PPT, HTML and SCORM and audio and video developed by us.
- Self-assessment test of knowledge acquisition with a cut-off mark.
- Direct interaction with the content.
- Scalability: once a training module is developed, it can be applied to an unlimited number of users and departments.
- Interdepartmental integration and connection with the competency-based management application.
Do you want to take the step to the digital transformation of your company?
We provide turnkey solutions, with low initial investment, giving the possibility of continuous growth and evolution. But first, let’s get to know each other.